🤖 Bot Extra Instructions
Instructions written here are added on top of the bot's existing knowledge. No deploy needed — save and it activates within 5 minutes.
Example: "If a customer reports a missing item, apologize and give them the branch phone number." or "During Ramadan, inform customers that opening hours have changed."
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Bot Switches & Dictionary
Turn bot behaviours off, adjust reminder timing, fix wrong area matches — no deploy.
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⚡ Switches
All on by default. Turn one off only if that behaviour misbehaves — the bot falls back to its old behaviour.
⏱️ Payment reminder timing
Most website / panel customers never wrote to the bot → the 📩 template time applies to them. The bot checks every 2 min, so a reminder goes 0–2 min after the time you set. 🛡️ Safety: a template reminder never goes within 8 min of the payment link, and no reminder goes within 8 min of a failed-payment message — the customer never gets two payment messages back-to-back.
📖 Dictionary
One word or phrase per line. Added on top of the bot's built-in lists — a typo can't break anything. For "customer writes X → do Y" problems use WhatsApp → Kurallar instead.
🔎 Suspicious area matches
Short messages the bot matched to a branch in a non-obvious way. Wrong (e.g. "شكرا → Ardiya")? Click Never an area or fix that area name in the branch zones. Correct? Dismiss.
📱 App Install Campaign
Controls the install sheet customers see on the website. The promo code below is shown as the reward — create it first in your coupon system, then type the exact code here. It is displayed after the customer installs the app, so nobody can claim it without installing.
💬 WhatsApp invites
After an order is confirmed, the bot sends a separate short message inviting
the customer to install the app. The bot never applies this promo code to a
WhatsApp order — WhatsApp orders keep their own automatic discount, so the two
systems cannot collide. If a customer types the code into WhatsApp, the bot politely
explains where to use it instead of failing.
Customers who already installed the app are skipped automatically.
General Settings
More app controls (Banners, Popups, Maintenance Mode) can be added here.
📢 Send Notifications to Customers
Send announcements, promotions, and updates to all app users.
Recent Notifications
| ID | Date | Branch | Customer | Status | Ödeme | Total | Action |
|---|
Customer Feedback & Ratings
Reply to customers to show you care.
📣 Meta Ads customer list
One CSV for Meta → Audiences → Custom audience → Customer list. Then create a Lookalike (Kuwait, 1%) from it.
Same phone = one row. Landlines and non-Kuwait numbers are dropped. value = total spent (KD) for value-based lookalikes.
Registered Customers
Manage users, loyalty points, and access.
| Name | Phone | Points | Orders | Joined | Actions |
|---|
📥 Incentive Claims
Branch staff claim their incentive from their own panel once a month has ended. Approve compares the claim with the system's own count from order history and lets you set the final amount. Approved claims are frozen and show as “Paid” on the staff card. Reject sends your reason back to the branch and lets them claim again.
🧾 Incentive Payouts
Figures are calculated directly from order history — the same method as the staff panel. Once a month is approved / marked paid, its figure is frozen and shows as “Paid” on the staff card.
🕰️ Backfill Old Records (one-time)
Customers saved before the patch have no createdAt or firstBranchId.
This tool scans manual orders in the orders collection, finds each number's
first manual order and fills in the missing fields.
It never overwrites existing fields.
💰 Panel Incentive (shown on the staff panel)
Branch staff see their monthly earnings, calculated with these rates, on the “Team Incentive” card in their panel. When disabled, the card is hidden.
📇 Manual Customers
Customers saved from phone/manual orders (manual_customers).
New registrations, return rate and record quality per branch.
🎫 Support Tickets
Customer issue reports from the website
Active Campaigns
🔥 Fırsat Ürün (Flash Deal)
🎁 New Customer Rewards (Welcome)
Set values and images for the 3 welcome coupons.
🛒 Cart Auto Discount Banner
Set the automatic discount to be applied when customer reaches a certain cart value.
🏪 Pickup Discount Policy
Controls what a customer gets when they choose Pickup instead of Delivery.
💎 Loyalty Program Settings
Opening Times
🔐 Admin Password
🏪 Staff Passwords
📵 Müşteriye giden WhatsApp mesajları
Müşteriye her zaman giden: sipariş onayı (📍 takip linkiyle), ödeme linki / ödeme onayı, iptal–red, hediye alıcısı mesajı. Aşağıdakiler kapalıysa müşteri durumu takip linkinden izler; sitede bildirim açtıysa web push yine gider.
🏢 Branch Management
Create branches and set their live status (Open/Busy/Closed) instantly.
🌐 Global Armada Settings
Enter the main API credentials here. Select Version V2 for new integrations.
🚚 Delivery Zones & Logistics (Per Branch)
💳 Payment Gateway (Global)
This payment setting applies to all branches.
🖨️ Printer & Receipt
📄 Menu PDF (customer site download)
Upload a new menu PDF here. The "Download PDF Menu" button on the customer site switches to it right away — no deploy needed. Max 10 MB.
"Create menu" builds a designed PDF from your active products and prices, with the QR code and clickable items. Preview it, then download or publish.
📱 Social Media Links
Add your social media links. Leave empty to hide.
📋 Policies & Terms
Manage app policies. Supports HTML formatting.